From Organizational Citizenship Behaviour to Team Performance: The Mediation of Group Cohesion and Collective Efficacy
研究个体组织公民行为如何通过群体凝聚力和集体效能影响团队绩效，基于台湾一家金融机构62个团队462名销售人员的两阶段数据验证了完全中介效应。
Abstract What is the relationship between individual members' organizational citizenship behaviours (OCB) and team-level performance? Using a social cognitive perspective, the current study proposes that the relationship is mediated by a team's cohesion and collective efficacy. We collected data at two points in time from three sources with a sample of 462 salespersons representing 62 teams (62 branches) of a financial institute in Taiwan. The results support the theoretical argument that OCB positively influences organizational performance. Furthermore, group cohesion and collective efficacy fully mediated the direct effects of OCB towards individuals and the organization on team performance. Theoretical and practical implications of the results are discussed.