Emergent by Design: Performance and Transformation at Infosys Technologies
研究了组织如何在日常高效运转的同时实现自我转型，以Infosys为例，发现其设计元素（人员、技术、流程、治理）具备生成性，相互作用形成资源与能力的涌现平台，支撑实时绩效与适应性变革。
We explore how organizations may be designed to transform themselves even as they continue to perform seamlessly on a day-to-day basis. Our inquiry frame recognizes that organizational designs comprise several elements—people, technologies, processes, and governance. Our study of an exemplary organization, Infosys Technologies, yields two insights. At Infosys, each design element is seeded with generative properties. As these design elements interact, reinforcing and balancing one another, an overall organizational platform of resources, capabilities, and options emerges. The company draws on this emergent platform to perform in real time even as it transforms itself to adapt to changing environments.