History of offshoring knowledge services
回顾了知识服务离岸外包的起源，指出1980年代美国政府的忽视、外国政府的积极行动、商业文化变化、技术进步及国家间文化关系共同塑造了今天的离岸外包格局。
Abstract The offshoring of knowledge services has become the stuff of newspaper headlines and U.S. presidential debates. Here, we view the antecedents of the current state of affairs. In the 1980s services offshoring was a trivial portion of the economy, but the seeds of today's situation were planted then. A combination of U.S. government neglect, foreign government activism, a culture change among business people concerning service processes, technological advances, and cultural relationships among countries have created the specific services offshoring configuration of today.