A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
基于111名员工的两轮纵向数据，研究发现压制不愉快情绪会降低工作满意度进而增加离职意愿，而放大愉快情绪则提升工作满意度。
Abstract The present longitudinal study explored the association between emotion regulation, defined as the conscious manipulation of one's public displays of emotion, and job satisfaction and intentions to quit. We predicted, based on an emotional dissonance model, that the suppression of unpleasant emotions decreases job satisfaction and increases intentions to quit. We propose a social interaction model that predicts that the amplification of pleasant emotions increases job satisfaction and decreases intentions to quit by improving the quality of interpersonal encounters at work. Data from 111 workers were gathered at two time points separated by four weeks. Advantages of the design included the use of longitudinal data and the statistical control for several personality, job, and demographic factors. Longitudinal regression analyses and tests of mediation revealed that, as predicted, (a) the suppression of unpleasant emotions decreases job satisfaction, which in turn increases intentions to quit, and (b) the amplification of pleasant emotions increases job satisfaction. Applied implications are discussed and suggestions for future research are offered. Copyright © 2002 John Wiley & Sons, Ltd.