Gaining Competitive Advantage From Integrating Enterprise Resource Planning and Total Quality Management
以航空航天行业为背景，探索企业资源计划与质量管理举措共存时如何影响竞争优势和供应商影响力，发现ERP通过与其他资源间接作用影响竞争力，且未能充分适配现有质量程序。
Summary Using the complex aerospace industry as a backdrop, this exploratory study examines the coexistence of enterprise resource planning (ERP) applications and quality management initiatives, as they relate to competitive advantage and supplier influence. Using a qualitative methodology, the results support the following: (a) a resource‐based view that ERP implementation influences competitive position and performance only indirectly through interactions with other resources; (b) that ERP applications do not adequately address the procedural and system complexities of the existing quality programs used by aerospace manufacture; and (c) that ERP implementation increases the influence of the focal firm over the suppliers' quality improvement system.