Commonalities in Reengineered Business Processes: Models and Issues
用排队论模型分析业务流程再造中激进变革的适用条件，发现任务时间的高度变异性是必要条件，对管理者和流程设计者有参考价值。
Process reengineering advocates making radical changes in how processing systems are structured, such as moving away from systems that use the principles of division of labor and division of management. Using formal system models from queueing theory, this paper explores the conditions under which such radical changes in system structure are likely to be appropriate. In general, a fairly high degree of variability in task times seems to be necessary.