Metrics and performance measurement in operations management: dealing with the metrics maze
强调在竞争动态变化下，度量系统需主动设计和管理，探讨了度量的功能、焦点、时态及战略与运营背景，并区分了度量、度量集和度量系统，为相关研究提供理论基础。
Abstract Metrics provide essential links between strategy, execution, and ultimate value creation. Changing competitive dynamics are placing heavy demands on conventional metrics systems, and creating stresses throughout firms and their supply chains. Research has not kept pace with these new demands in an environment where it is no longer sufficient to simply let metrics evolve over time—we must learn how to proactively design and manage them. The intent of this paper is to convey the importance and need for metrics‐related research. An outline of the important characteristics of the metrics research topic is provided. Specifically, we address the functions of metrics; their focus and tense; their operational and strategic contexts; as well as discuss the distinction between metrics, metrics sets and metrics systems. Some initial theoretical grounding for the research topic is provided through agency theory. We conclude with a discussion of the intent and process of the special issue, and introduction of the associated articles.