ISO Certificates as Organizational Degrees? Beyond the Rational Myths of the Certification Process
通过访谈60名认证组织员工，借用教育中的“买学位综合征”概念，揭示ISO 9000认证审计中应试准备、短期主义和作弊等现实，打破认证过程公正客观的神话。
This paper explores both the concrete and symbolic aspects of how ISO 9000 certification audits are prepared for and passed. Based on interviews with 60 respondents employed in certified organizations, this study analyzes the process of preparing for and passing an ISO certification audit through the lens of the degree-purchasing syndrome (DPS) in education, which refers to the disconnect between the acquisition of academic degrees and the learning process they should entail. This perspective makes it possible to go beyond the neo-institutional approach to shed light on the scholastic, ethical and contradictory aspects of the ISO certification process, which remain largely unexplored in the literature. The findings debunk the rhetoric of impartiality, objectivity and rigor surrounding the ISO certification process. They also reveal the tendency to acquire ISO certification as a sort of “organizational degree” after passing a quite predictable exam, with all the pitfalls that entails, such as rote preparation, procrastination, short-term focus and cheating.