Determinants of Grievance Activity and the Grievance System's Impact on Employee Behavior:An Integrative Perspective
整合了心理学、社会学等多学科视角，分析员工申诉活动的决定因素，并探讨申诉系统如何影响员工行为，对管理者和研究者理解申诉机制有参考价值。
Brian S. Klaas, Determinants of Grievance Activity and the Grievance System's Impact on Employee Behavior: An Integrative Perspective, The Academy of Management Review, Vol. 14, No. 3 (Jul., 1989), pp. 445-458