Customer–supplier partnerships: Human resources as bridge builders
探讨了人力资源高管如何通过设计和促进客户-供应商伙伴关系来打破组织间边界，并以GE与西尔斯的合作为例，提供了实施指南和观察。
Abstract This article examines an approach for breaking down interorganizational boundaries between a company, its customers, and suppliers. Human Resource executives can play an important role in designing and facilitating customer–supplier partnerships and collaboration. A case example of fashioning such a relationship between GE and Sears is used to highlight key issues in the process. Specific guidelines and observations are provided regarding implementation issues.