Multisource feedback: Lessons learned and implications for practice
总结了多源反馈（360度反馈）的研究发现，讨论了实施前、实施后及潜在结果，并基于对两家组织为期三年的调查提炼了经验教训，对HR从业者和管理者具有参考价值。
Abstract Organizations around the world are using multisource, or 360‐degree, feed‐back. Although many HR practitioners embrace it as an important mecha‐nism for leadership development, organizations must attend to and address several issues in order to maximize the utility of multisource feedback (MSF). We discuss current research findings and highlight issues for managers to consider both before starting a multisource feedback process and after the feedback is given, plus we review potential outcomes of the process. We also describe lessons learned from an intensive three‐year investigation of an MSF implementation in two organizations. © 2007 Wiley Periodicals, Inc.