Toward a Theory of Communicative Interactions in Culturally Diverse Workgroups
基于Cox的组织类型模型，预测文化多元工作群体中成员认知加工（分类或细化）如何影响积极或消极的沟通互动类型，并讨论研究与应用启示。
This article develops a set of predictions for interactions in culturally diverse workgroups. A typology of organizations and corresponding workgroups is detailed, adapted from Cox's (1991) model of monolithic, plural, and multicultural organizational types, followed by a discussion of how organization and workgroup conditions influence workgroup members to emphasize either categorization or specification in cognitive processing. Next, a series of positive and negative communicative interaction types is predicted based on type of processing. Finally, a discussion of the implications for further research and potential application is presented.