MANAGERIAL DECISION MAKING ABOUT EMPLOYEE GRIEVANCES: THE IMPACT OF THE GRIEVANT'S WORK HISTORY
研究利用现场数据，考察管理者在员工申诉决策中是否受申诉者工作历史影响，发现即使工作历史与申诉是非无关，管理者在后期阶段仍会受其影响，表明申诉系统中存在对待员工的不一致性。
This study uses field data to examine whether managerial decisions about employee grievances are influenced by the grievant's work history with the organization. Additionally, because aspects of the grievant's history may be contractually relevant when evaluating grievances over disciplinary issues, the study examines whether the impact of the grievant's work history varies with the nature of the grievance. The results suggest that managers, at later stages of the grievance process, are influenced by the grievant's work history‐even when that history is not relevant to evaluating the merits of the grievance. In finding this, the results suggest that inconsistencies exist in terms of the treatment of employees within the grievance system.