组织同情能力的涌现

Emergent Organizational Capacity for Compassion

Academy of Management Review · 2012
被引 147
人大 A+FT50UTD24ABS 4*

中文导读

基于复杂性科学框架,提出组织无需正式指令即可发展同情能力,通过个体多样性、角色相互依赖和社会互动,自组织形成新的组织秩序,将同情融入结构、文化、惯例和扫描机制。

Abstract

Our model of emergent organizational capacity for compassion proposes that organizations can develop the capacity for compassion without formal direction. Relying on a framework from complexity science, we describe how the system conditions of agent diversity, interdependent roles, and social interactions enhance the likelihood of self-organizing around an individual response to a pain trigger. When agents then modify their roles to incorporate compassionate responding, their interactions amplify responses, changing the system, and a new order emerges: organizational capacity for compassion. In this new order the organization's structure, culture, routines, and scanning mechanisms incorporate compassionate responding and can influence future responses to pain triggers.

组织同情能力涌现复杂科学自组织