Cultivating Follower Trust: Are All Leader Behaviors Equally Influential?
通过实验和实地数据，研究发现领导行为对下属信任的影响并非直接等同，关系型领导行为在个人型和情境型领导行为与信任之间起中介作用。
We draw on the relevant extant literatures to examine the pathways to building trust through leader behaviors with three distinct emphases: the leader (personal leadership), the leader-follower relationship (relational leadership), and the situation (contextual leadership). We test this model using experimental data collected from experienced managers (Study 1) and field data collected from the peers and direct reports of business executives (Study 2). The results from these two studies both build on and challenge current views in the trust and leadership literatures about how leaders influence trust. Consistent with past literature, our findings indicate that various leadership behaviors appear to directly promote follower trust when analyzed independently. However, when these behaviors are analyzed jointly, relational leadership behaviors were found to mediate the effects of personal and contextual leadership behaviors on follower trust. The implications for theory and practice are discussed.