Recipient and observer reactions to discipline: are managers experiencing wishful thinking?
通过对123名受罚者和46名旁观者的访谈，发现纪律处分虽带来积极结果，但可能导致受罚者和旁观者对执行者失去尊重，并对组织产生负面态度，尤其当处分针对非正式规则违规时更易被视为不公。
Abstract A qualitative study of recipients' and observers' reactions to discipline events was conducted. Data from 123 recipient interviews and 46 observer interviews were content analyszed and categorized. Results showed that while both groups see positive results from discipline, recipients and observers may lose respect for the discipliner, and may develop negative attitudes toward the organization as a consequence of the discipline. They are also likely to perceive the discipline event as unfair, especially when discipline is applied for informal as opposed to formal rule violations. Copyright © 2001 John Wiley & Sons, Ltd.