TELECOMMUTING TECHNOLOGY IMPLEMENTATIONS: A WITHIN‐ AND BETWEEN‐SUBJECTS LONGITUDINAL FIELD STUDY
研究对比了基于桌面隐喻的传统系统和增强社交丰富度与远程临场感的虚拟现实系统，发现后者显著提升了员工对远程办公的接受度和持续使用率。
This research examines the impact of technology design on the acceptance and long‐term use of telecommuting systems. Specifically, we compare employee acceptance and sustained use of a traditional system designed based on the common “desktop metaphor,” with a virtual‐reality system designed to enhance social richness and telepresence. This 1‐year study incorporated a within‐ and between‐subjects examination of 527 employees across 3 locations of a large organization. Results showed much higher telecommuter acceptance and use of the virtual‐reality system. Strong support emerged for the hypotheses that higher social richness and higher telepresence leads to higher telecommuter motivation and higher sustained use of the system.