Managerial Communication: The View from Inside
前杜邦CEO欧文·夏皮罗指出，CEO的主要任务是沟通，管理者不能只依赖系统和技术，而应加强与员工的个人接触，否则会失去合作，损害组织效率。
In this excerpt from his recent book, America's Third Revolution, former chief executive at Du Pont Irving Shapiro insists that the main task of the CEO is communication. Too often managers rely strictly on systems and techniques at the sacrifice of personal contact with employees. If management does not communicate its values and concern for employees, it loses the cooperation necessary to run an effective organization. The author cites examples from successful American companies (including Du Pont) to demonstrate how the internal climate of the corporation can benefit from a more open relationship between managers and employees.