The Ambivalent Dynamics of Secretarial `Bitching': Control, Resistance, and the Construction of Identity
研究了公司秘书群体中‘抱怨’这一矛盾性沟通实践，揭示其如何既维持性别刻板印象又动摇专业秘书身份，为理解职场性别身份建构中的控制与抵抗提供新视角。
We conceptualize bitching as an ambivalent communicative practice that takes place in and contributes to the construction of gendered organizational identities. Through interpretive analyses of in situ bitching among corporate secretaries, we show how the ambivalent dynamics of their collective bitching both maintained stereotypical gender attributes and destabilized the properly professional secretarial identity. By elaborating the ambivalent dynamics of bitching, we offer a more nuanced understanding of the interplay of control and resistance in the communicative construction of gendered workplace identities.