Understanding behavioral sources of process variation following enterprise system deployment
研究大型IT系统实施后，用户感知的系统与流程不匹配以及规避机会如何导致工作流程变异，通过案例和实验揭示用户意图变化的时间敏感性。
Abstract This paper extends the current understanding of the time‐sensitivity of intent and usage following large‐scale IT implementation. Our study focuses on perceived system misfit with organizational processes in tandem with the availability of system circumvention opportunities. Case study comparisons and controlled experiments are used to support the theoretical unpacking of organizational and technical contingencies and their relationship to shifts in user intentions and variation in work‐processing tactics over time. Findings suggest that managers and users may retain strong intentions to circumvent systems in the presence of perceived task‐technology misfit. The perceived ease with which this circumvention is attainable factors significantly into the timeframe within which it is attempted, and subsequently impacts the onset of deviation from prescribed practice and anticipated dynamics.