A Multiserver Queueing System with Impatient Customers
研究顾客等待时间有限、超时即离开的多服务器排队系统，给出损失概率的简洁解法，对指数服务精确，对一般服务时间也是很好的启发式方法。
Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.