Accounting for Organizational Citizenship Behavior: Leader Fairness and Task Scope versus Satisfaction
研究发现，任务范围比满意度更能解释组织公民行为中的利他主义和合规性，而领导者公平性仅对利他主义有独特解释力。
Research has documented a consistent empirical relationship between satisfaction and Organizational Citizenship Behavior (OCB). Here we argue the case for why leader behavior (contingent leader reward, supportiveness, and participativeness) and task characteristics might accountfor such a correlation. Hierarchical regression analysis of data from a survey of 195 Taiwanese Ministry of Communications workers indicates that task scope accounts for more unique variance in both the Altruism and Compliance dimensions of OCB than does satisfaction, whereas leader fairness composed of the three leader behavior variables-accounts for unique variance only with respect to Altruism.