A case study of batching in a mass service operation
通过法院排班服务系统的案例，研究制造业批处理理论在服务业中的适用性，发现服务业批处理受更多因素影响，并定义了这些因素及其与批量的关系。
Abstract Job batching is used extensively in manufacturing and the relevant theoretical considerations have been well‐researched. However, while batching is also employed in mass services, it is not clear to what extent the manufacturing theory may be transferred. A single case study of a court scheduling service system with imbedded instances of batching was studied to address this question. The findings and analysis of the case indicate that while the factors that affect batching in manufacturing still apply, so do additional factors. The net effect is a broader set of considerations which influence the determination of when batching is desired in mass services and how big batches should be. Definitions of these factors, their relationships with batch size, and testable hypotheses are offered.