Engineering Trust: Reciprocity in the Production of Reputation Information
研究了反馈中的互惠行为如何扭曲声誉信息的生产和内容，并通过实验室实验探索改变信息流来提升信任和交易效率。
Reciprocity in feedback giving distorts the production and content of reputation information in a market, hampering trust and trade efficiency. Guided by feedback patterns observed on eBay and other platforms, we run laboratory experiments to investigate how reciprocity can be managed by changes in the way feedback information flows through the system, leading to more accurate reputation information, more trust, and more efficient trade. We discuss the implications for theory building and for managing the redesign of market trust systems. This paper was accepted by Teck Ho, decision analysis.