Settling cross-cultural disagreements begins with “where” not “how”
研究指出不同文化背景的组织成员对冲突解决方式有不同偏好，存在三种文化决定的策略：求助权威、依据规则或整合利益。
The article presents information on a study conducted by researcher Catherine Tinsley that suggests that organizational members from different cultures hold distinct preferences for how conflict should be resolved. According to Tinsley, there are three culturally determined strategies for resolving conflict. First, individuals in disagreement can look to high-ranking individuals for advice or for justification of their positions. Second, conflicting individuals can turn to the appropriate rule or regulation that would apply to the matter in dispute. Third, conflict participants may seek a solution that satisfies the underlying concerns of those involved by integrating their various self-interests.