Working around the Barriers to Creating and Sharing Knowledge in Capital Goods Projects: the Client's Perspective*
从客户角度研究资本货物项目中知识管理的挑战，以污泥处理中心为例，分析了在新技术背景下如何跨项目周期和不同群体创造与分享知识，并提出了解决方案。
The article considers knowledge management issues from the client's perspective. In the example presented, a sludge treatment centre procured by Northumbrian Water Ltd (NWL), the task faced by the client was to manage knowledge in a context where the core technology being procured was new and resulted in the need for new knowledge to be created and shared both pre‐ and post‐delivery. In exploring these issues, the article reveals the problems of (and some solutions to) managing knowledge across the project life‐cycle and between different groups, where the motivation for generating and sharing knowledge was not the same for all participants.