Human resource practices, organizational climate, and customer satisfaction
研究了351家同行业小企业中，组织氛围在人力资源实践与客户满意度之间的中介作用，发现间接效应显著而直接效应近乎为零。
The degree to which organizational climate mediates the relationship between human resource practices and customer satisfaction is investigated for 351 small businesses in the same industry. Results indicated support for the hypothesized mediated relationship. The indirect effects of HR practices on customer satisfaction were significant and relatively large while the direct effect was nonsignificant and near zero. The results were supportive of a social context model of the impact of human resource practices on organizational outcomes. Limitations of the study and implications for future research are discussed.