Organizational Responses to Negative Evaluation by External Stakeholders
基于利益相关者、组织身份和战略回应文献，提出框架说明组织身份如何影响组织对外部利益相关者负面评价的回应，并指出未来研究方向和管理启示。
The authors offer a framework based on the stakeholder, organizational identity, and strategic response literatures to specify how organizational identity influences an organization’s responses to negative evaluation in the public domain by external stakeholders. The framework proposes how the number of organizational identities possessed by an organization and the level of perceived organizational identity threat affect which type of response an organization will adopt. Directions for future research are developed and implications for practicing managers are proposed.