Measuring strategic performance
指出基于盈利能力的传统指标不足以评价企业战略绩效，提出衡量企业转型质量和利益相关者满意度的两个新指标，并以计算机行业七家优秀与非优秀企业为例进行对比分析。
Abstract This paper demonstrates the inadequacy of traditional measures, that are based on a firm's profitability, for evaluating its strategic performance. Two other measures, one that attempts to assess the quality of a firm's transformations (and not merely its outcomes) and the other that attempts to measure the satisfaction of all of the firm's stakeholders (and not merely its stockholders), are shown here to be important discriminators of strategic performance. The performances of seven ‘excellent’ firms from the computer industry, featured in the recent book by Peters and Waterman, are contrasted with that of seven ‘non‐excellent’ firms from the same industry, to develop a framework for measuring strategic performance.