知识获取的有效性

Knowledge Sourcing Effectiveness

Management Science · 2004
被引 409
人大 A+FT50UTD24ABS 4*

中文导读

研究员工主动获取他人知识(知识获取)如何影响学习效果,发现学习导向和工作智力要求会调节这一效果,对管理者优化知识管理干预有参考价值。

Abstract

Much of the knowledge management (KM) literature focuses on ways to increase the volume of knowledge available to employees, ensure its quality, and improve its accessibility. Such supply-side arguments are limited to the extent that they do not address the demand for knowledge within organizations. This paper takes a novel approach to understanding how access to others' knowledge produces benefits by studying the extent to which individuals intentionally access each other's expertise, experience, insights, and opinions, which we term knowledge sourcing. A general model of knowledge sourcing, including contextual and dispositional antecedents and learning outcomes, is proposed and validated using survey data from a global organization. Knowledge sourcing explains a significant proportion of individuals' learning outcomes, but the strength of this effect is moderated both by the strength of individuals' learning orientations and the degree to which they find their jobs to be intellectually demanding. For researchers, this study extends existing knowledge by proposing, testing, and validating a new way to understand an important KM issue in organizations. Practitioners can use these findings to evaluate existing KM efforts and better target future KM interventions towards those individuals most likely to benefit.

知识寻求学习导向工作认知要求知识管理有效性