Service Quality in Modern Bureaucracy: Parkinson's Theory at Work
利用德国车辆登记办公室的数据，检验了帕金森定律：人均案件数更多的办公室服务质量并未更好，服务流程细分反而降低质量，员工人数与客户数呈凸函数关系。
SUMMARY Parkinson's Law states that work expands to fill the time available for its completion and that the number of administrators in an office is bound to increase over time. A unique laboratory to test Parkinson's ideas are vehicle registration offices in Germany. Using their data we found empirical support for Parkinson's Law: First, service quality is no better in offices that have more staff per case. Second, service quality is worse if the service procedure is disaggregated into multiple smaller sub‐services. Third, the staff size is a convex function of the number of customers. These results are robust to specifications in various alternative models.