定义质量:不同选择及其影响

DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS

Academy of Management Review · 1994
被引 1047
人大 A+FT50UTD24ABS 4*

中文导读

梳理了质量定义的演变,指出不存在普适定义,不同情境适用不同定义,并讨论了选择不同定义对研究的影响。

Abstract

The search for a universal definition of quality has yielded inconsistent results. Such a global definition does not exist; rather, different definitions of quality are appropriate under different circumstances. In this article, we trace the evolution of quality definitions and describe the trade-offs inherent in accepting one definition of quality over another. The implications of using various definitions of quality in future research also are discussed.

质量定义质量概念演进定义选择研究启示