Interruptive Events and Team Knowledge Acquisition
探讨中断事件对团队获取新工作常规(一种知识)的影响,发现中断能促进知识转移努力,进而正向影响新常规的获取,对管理实践有启示。
Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines—a form of knowledge—by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.