Work Climate and Organizational Effectiveness: The Application of Data Envelopment Analysis in Organizational Research
介绍数据包络分析（DEA）技术，用于评估多投入多产出组织的相对效率，并以零售银行网点为例，发现DEA效率指标与员工感知的工作氛围显著相关，适合研究组织效能与工作心理关系的学者参考。
Previous research examining the climate-effectiveness relationship in organizations has largely failed to take due note of the complex multidimensional nature of organizational effectiveness. This article describes the data envelopment analysis (DEA)technique for evaluating the relative efficiencies of organizations that consume multiple inputs and produce multiple outputs and demonstrates its application to organizational research. The use of DEA is illustrated by calculating the relative efficiencies of the branch offices in a retail banking network, and it is shown that measures of efficiency calculated using the DEA method correlate significantly with organizational climate as measured by employee's perceptions of operational and management practices. It is suggested that researchers studying the relationship between organizational effectiveness and the psychology of the workplace should consider using DEA, especially when multiple dimensions of effectiveness are involved.