反思之后:员工对组织变革的回顾性评价的长期影响

Upon Reflection

GROUP & ORGANIZATION MANAGEMENT · 1998
被引 24
人大 A-ABS 3

中文导读

研究员工如何回顾和评价一次大规模公司搬迁,发现对期望实现、公平性和地位变化的看法会影响他们长期的承诺、满意度和是否后悔搬迁的决定。

Abstract

This article presents a framework for e t long-term effect of employees' retrospective evaluations of a major organizational change and presets empirical data from one such change-a large-scale corporate relocation. Drawing on the literature of employee-o on relationships, we propose that the critical components of how employees remember and evaluate a change experience include post hoc assessments of met expectations, fairness, and comparison of their present and prechange organizational status. The independent variable in the research included measures of met expectations, outcome and procedural fairness, and perceived changes in membership status. The dependent variables were organizational commitment job satisfaction, and a measure of regret that asked whether employees would repeat their decision to relocate. As expected, the independent variables were correlated, but differentially related to the postchange measures. Discussion of the results highlights the complex nature of remembered experiences and the long-term implications of retrospective evaluations for member organization relationships.

组织行为学人力资源管理社会心理学员工满意度