Total quality management and the human resource professional: Applying the baldrige framework to human resources
认为人力资源专业人员应使用马尔科姆·鲍德里奇国家质量奖框架来主导公司质量工作并评估自身职能绩效，帮助HR理解其在全面质量管理中的角色。
Abstract The still evolving discipline of total quality management (TQM) has left many humanresource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their own function, by using the Malcolm Baldrige National Quality Awards framework.