Measuring organizational learning from errors: Development and validation of an integrated model and questionnaire
通过文献回顾和383名员工样本的问卷验证，提出了一个整合的组织错误学习模型，并开发了评估错误相关学习氛围的工具，发现建设性错误处理与团队效能、成员行为及凝聚力显著相关。
Errors are an inevitable by-product of human labour. Therefore, organizational learning from errors should be regarded as a strategic goal of HR development. Despite a large number of studies on organizational learning from errors, a thorough understanding of error-related learning processes at work is still missing. In the present article, we present the results of a literature review that was used to derive an integrated model of organizational learning processes in the consequence of errors and to develop the questionnaire to assess the error-related learning climate in organizations. The questionnaire was evaluated on a sample of 383 employees of two companies. Confirmatory factor analyses support the suggested structure of error-related learning climate. Further analyses stress the relevance of constructive error handling in organizations by revealing substantial links between error-related learning climate and the effectiveness of error learning, self-perceptions and error-related behaviours of team members, as well as group cohesion and certain aspects of team performance.