Human resource management outsourcing: The make or buy decision
通过对25家组织的高管访谈，研究了企业外包人力资源职能的原因和后果，并提供了选择供应商、管理过渡和监控绩效的指南。
Executive Overview Just-in-time human resource (HR) management, sell and lease-back human resource programs, and do-it-yourself HR—all of these phrases characterize how companies manage outsourced HR functions. This article reports results of interviews conducted with senior HR executives and professionals in 25 organizations to identify outsourcing rationales and consequences. Companies were found to use HR outsourcing for both operational and strategic reasons. Based on these findings, we present guidelines for selecting vendors, managing the outsourcing transition, managing vendor relations, and monitoring vendor performance. HR outsourcing is not a fad, and it can enhance the HR value chain as well as support the development of HR as a business partner and strategic contributor to the organization's goals.