Service Locus of Control
提出了服务控制点这一概念，并开发了一个14题项的量表，包含内在、有权势他人和运气三个子维度，通过探索性和验证性因子分析验证了其信度和效度，对服务情境中的消费者行为研究有参考价值。
This article reports on the conceptualization of the construct of service locus of control, a dispositional variable with implications for consumer behavior in a range of service settings. The development of a self-administered scale to measure this construct is described. In its final form, the 14-item measure contains three subscales—Internal, Powerful Others, and Luck—which are shown through exploratory and confirmatory factor analyses to be robust and relatively independent of each other. Three studies are reported that provide evidence of the scale’s reliability and validity. Further tests of, and applications for, the instrument are discussed.