Knowledge management systems: surveying the landscape
调查了知识管理系统的研究现状，指出当前文献多为孤立调查或案例研究，缺乏系统性积累，并提出了一个研究框架以指导未来研究。
Knowledge management systems (KMS) are the tools and techniques that support knowledge‐management practices in organizations. The study of these systems consists of a small but growing body of literature. In the last two years alone, at least four books, two special editions of journals and a number of academic and practitioner articles have been published related to this area. However, much of the work that has been published has been in the form of isolated survey studies, or anecdotal case studies into particular aspects of KMSs. This has made it difficult to build a cumulative body of knowledge into the development, use and management of these systems. The purpose of this paper is to ‘survey the current landscape’ of KMSs, and provide a framework for research into the development and use of these systems in organizations. The intent is to highlight areas where ‘gaps’ exist in what we know about KMSs and suggest ways to close those gaps.