SUPPLY CHAIN COLLABORATION AND LOGISTICAL SERVICE PERFORMANCE
研究发现与外部供应链实体协作能促进内部协作，进而提升服务绩效，为管理者理解如何推动行为改变提供关键启示。
Collaboration with external supply chain entities influences increased internal collaboration, which in turn improves service performance. This relationship may be the key to helping managers understand how best to facilitate behavioral change. The implication is that collaborating with customers and suppliers is a first step toward effective collaboration within the firm.