感知组织支持对边界跨越者角色压力与工作结果之间关系的影响

The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes

JOURNAL OF MANAGEMENT · 2003
被引 421
人大 AFT50ABS 4*

中文导读

研究感知组织支持如何影响边界跨越者的角色冲突和角色模糊与工作态度(工作满意度、留任意愿)及任务绩效之间的关系,发现组织支持能缓解角色压力对态度的影响,但对任务绩效无直接作用。

Abstract

This study examines the impact of perceived organizational support (POS) on the relationship between boundary spanner role stressors (i.e., role conflict and role ambiguity) and both work attitudes (i.e., job satisfaction and intent to remain) and behavior (i.e., task performance). Results indicate that POS has strong effects on role ambiguity and role conflict, as well as job satisfaction and intent to remain. However, POS is not related to task performance in our sample. POS also has moderating effects on several role stress—outcome relations. The paper discusses the implication of these findings for managers, along with recommendations for future research.

组织行为学人力资源管理社会心理学工作压力