Too Hot to Handle? How to Manage Relationship Conflict
质疑管理团队能分开任务冲突和关系冲突的常见假设，指出任务冲突常引发人际归因，导致关系冲突，并建议区分“热”与“冷”话题来应对。
Conventional wisdom, together with the weight of published management advice, recommends that management teams engage task conflict directly but avoid relationship conflict. Implicit in this advice is the premise that it is indeed possible to separate the task and relationship aspects of a business conflict. This article argues that this separation is not always possible for management teams. When teams discuss topics. substantive disagreements (task conflicts) tend to trigger negative attributions about others' motives or abilities (a key element of relationship conflicts). When this happens, most managers suppress their true thoughts, thus avoiding genuine discussion. Yet, when interpersonal attributions are suppressed, they tend to leak into the business conversation anyway, such as in the form of implied accusations or aggravated tones of voice. These dynamics are virtually inevitable, even when managers try hard to avoid them. Making a distinction between ''hot'' and cool topics can help clarify when avoiding discussion of relationship conflict in management teams is feasible and when it's not. In addition, management teams facing hot topics need to learn to handle relationship conflicts productively, despite the heightened emotions and interpersonal tensions associated with them.