Issues, behavioral responses and consequences in interpersonal conflicts
以Thomas(1992)过程模型为框架，研究了职场人际冲突中的问题、行为反应和个人后果，并分析了双方组织职位（上级、下级、同事）对问题与行为如何影响后果的作用。
Abstract This paper reports on a study of interpersonal conflicts in the workplace using a process model proposed by Thomas (1992) as a framework. Three stages of this model are examined: the issues involved, the behavioral responses elicited, and the personal consequences. The relationship of issues and behaviors to consequences is determined within the context of the organizational positions of the parties (supervisor, subordinate, co‐worker).