Beyond testimonials: Learning from a quality circles programme
研究通过深度案例发现，质量圈项目参与者的正面证言可能具有误导性，项目对整体生产力和态度影响甚微，并分析了其失败原因。
Abstract Quality circles programmes are based on the assumptions that employee participation leads to valued outcomes such as intrinsic satisfaction and recognition, and that it also results in the implementation of changes which enhance productivity and satisfaction. An in‐depth case study of one such programme finds that generally favourable testimonials by participants may be misleading. This programme yielded a few minor changes but little impact on productivity and attitudes in the unit as a whole. Causes for its demise are discussed.