Numericalizing the other: A critical analysis of a strategy discourse in a UK bank
研究一家英国银行的战略话语如何强化成本、控制和数字导向的管理思维，导致战略制定者将受战略影响的人视为数字而非人类，并探讨数字化的问责机制如何反而削弱了真正的问责。
This article explores how a strategy discourse in a UK bank reproduced a managerial preoccupation with costs, control and numbers that was grounded in the extant culture. Through engaging with this discourse, strategists displayed numerical ways of thinking, which suggested that they did not ‘see’ those on the receiving end of the strategy as human beings. The article contributes to the strategy literature first by exploring how ‘strategists’ are constituted and how they forge themselves as particular types of subject through participating in strategy discourses. Second, it examines the consequences of numericalization for those on the receiving end of strategic discourses. It is argued that the accountability that numbers seek to generate can undermine accountability, and so numbers are not entirely the servant of strategists or frontline staff but instead reflect and contribute to ongoing workplace struggles. Finally, it is argued that both strategists and academics need to reflect on the discourses that they (we) employ because otherwise we risk further numericalizing the other.