Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations
研究了服务组织采用服务、技术流程和行政流程三类创新的组合对绩效的影响，发现每年只专注一种创新有害，坚持相同组合无效果，偏离行业常规可能有益。
abstract Innovation research suggests that innovation types have different attributes, determinants, and effects. This study focuses on consequences of adoption of three types of innovation (service, technological process, and administrative process) in service organizations. Its main thesis is that the impact of innovation on organizational performance depends on compositions of innovation types over time. We examine this proposition by analysing innovative activity in a panel of 428 public service organizations in the UK over four years. Our findings suggest that focus on adopting a specific type of innovation every year is detrimental, consistency in adopting the same composition of innovation types over the years has no effect, and divergence from the industry norm in adopting innovation types could possibly be beneficial to organizational performance. We discuss the implications of these findings for theory and research on innovation types.