绩效评估反馈困境的解决方案

A solution to the performance appraisal feedback enigma

ACADEMY OF MANAGEMENT PERSPECTIVES · 1991
被引 150
人大 AABS 4

中文导读

传统自上而下的绩效反馈面谈已过时,基于员工自我评估的讨论更适应参与式管理环境,能提升生产力和满意度。

Abstract

Executive Overview It is hard to dispute the value of the ubiquitous formal performance appraisal programs used in almost all large organizations. In theory, these programs should serve important organizational objectives. Each employee should be evaluated at least annually and be given feedback to communicate how he or she is performing. In practice, however, most managers find these feedback interviews distasteful. Unless constrained by some sort of administrative pressure, like a subordinate sign-off requirement, managers are likely to ignore the responsibility. The traditional manager-to-subordinate performance appraisal feedback interview is becoming anachronistic in our culture. The appraisal feedback interview is a very authoritarian procedure—a parent-child type of exchange. Most modern organizations are moving away from authoritarian management toward an involvement-oriented working environment. A performance review discussion based on the subordinate's self review fits an involvement-oriented climate much better than the traditional top-down performance review discussion. It also has the advantage of forcing the manager into a counseling mode, rather than serving as a judge. Research has shown that performance review discussions based on self-review prove to be more productive and satisfying than traditional manager-initiated appraisal discussions.

绩效管理人力资源管理组织行为学