Removing the paradox of conflict from group decisions
研究管理团队决策中的冲突，发现认知冲突（源于观点差异）能提升决策质量、问题理解和决策接受度，而情感冲突（针对个人的情绪反应）则有害。
The article reports on conflict in the decision-making process and a study of group decision-making by management teams. According to research by Allen Amason of Mississippi State University, cognitive conflict develops from differences in perspectives and is functional, while affective conflict tends to be an emotional response to a person and is considered dysfunctional because it does not focus on the problem. The study found that cognitive conflict can improve the quality of decisions, understanding of issues in the process, and acceptance of the group's decision.