A Dialogic Analysis of Organizational Learning
通过分析90小时对话录音，揭示组织成员如何通过对话构建、解构和重构意义，挑战了Senge关于对话在组织学习中作用的传统观点。
Dialogue is often seen as the process through which the gap between individual and organizational learning is bridged. Here we demonstrate how the enactment of a discursive epistemology – a process which involves the social construction of a dramatized narrative – can be used to generate insights into organizational learning. Using extracts taken from the transcripts of 90 hours of tape‐recorded dialogue, we illustrate how a small group of organizational stakeholders construct, deconstruct and re‐construct meaning in relation to a critical organizational event (i.e. a learning opportunity)through a generative dialogical process. As a result of this analysis the dominant conceptualization of the role of dialogue in organizational learning – exemplified in Peter Senge’s work – is challenged. Here Senge’s output‐driven, univocal account is rejected in favour of a polyphonic perspective which enables a deeper, richer and less constrained understanding of organizational learning to be developed.